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Customer Service Representative

Telus International

Sun May 31 2020 - Sun Aug 30 2020

• Managed customer calls effectively and efficiently in a fast-paced call center environment.
• Attend 100-200 calls per day.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Student - Bachelor of Computer Science

Thompson Rivers University

Thu Jan 07 2021 - Present

• Current GPA: 4.06/4.33
• Selected coursework: Computer Programming 1, Computer Programming 2, Computer Systems, Mobile App Development 1, Web development 1, Data Structures and Algorithms, Software Architecture.

Freelance Web Developer

Fri Dec 31 2021 - Present

• Finished one freelincing project for a company called "RODASA" located in El Salvador
• Skills gained: Learned how to use TypeScript, React, NextJS and become an expert on HTML and CSS, communicate with clients, the effective use of data bases.
• Helped on the development of the front-end for a web-page for a company called "GUAZA" located in El Salvador.

Junior IT analyst

Sun Apr 30 2023 - Tue Aug 29 2023

• As a team we replaced around 900~ computers on the replacement cycle.
• Successfully troubleshooted problems encounter when replacing the computers, like backups and restoring computers.
• Learn about how to use scripts for the imaging process and how to connect new computers to a company network.
• Learn about how the network works and how different Ethernet cables work.